**Returns Policy**
At KhanMart LLC, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our returns policy is designed to make the process as easy and hassle-free as possible. Below are the details of our returns policy:
**1. Return Window**
You have 30 days from the date of receipt to return an item. After 30 days, we unfortunately cannot accept returns or offer refunds.
**2. Eligibility for Returns**
To be eligible for a return, the item must meet the following criteria:
– **Condition**: The item must be unused, in the same condition that you received it, and in its original packaging.
– **Proof of Purchase**: A receipt or proof of purchase is required to process the return.
**3. Non-Returnable Items**
Certain items are non-returnable for health, hygiene, or safety reasons, including but not limited to:
– Perishable goods
– Personalized or custom-made items
– Gift cards
**4. Return Process**
To initiate a return, please follow these steps:
**Contact Us**: Reach out to our customer service team at [contact@khanmart-llc.com] or [+13059634816] with your order number and the reason for the return.
2. **Return Authorization**: You will receive a Return Authorization (RA) number and instructions on how to return the item.
3. **Ship the Item**: Pack the item securely and include the RA number and a copy of the receipt. Ship the package to the address provided by our customer service team.
**5. Return Shipping Costs**
– **Standard Returns**: If the return is due to an error on our part or a defective product, we will cover the cost of return shipping.
– **Customer-Initiated Returns**: If you are returning an item for any other reason, you will be responsible for the return shipping costs.
**6. Refunds**
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method and may take 5-7 business days to appear in your account. Please note that shipping charges are non-refundable.
**7. Exchanges**
If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order for the replacement item.
**8. Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately with details and photos of the issue. We will arrange for a replacement or refund as appropriate.
**9. Contact Us**
If you have any questions or need assistance with your return, please contact our customer service team at [contact@khanmart-llc.com]. We’re here to help and ensure a smooth returns process.
Thank you for shopping with KhanMart LLC. We appreciate your business and are committed to providing you with the best service possible.
